Privacy Policy
Introduction
Highgate Conveyancing Pty Ltd respects your privacy and is committed to protecting the personal information we collect and handle.
This Privacy Policy explains how we collect, use, store, disclose and manage personal information provided to us through our website and during the course of providing residential conveyancing services.
We handle personal information in accordance with applicable privacy laws and our professional obligations.
Personal Information We Collect and Hold
The type of personal information we collect may include:
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your name, address and contact details
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occupation and or employment details
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date of birth
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gender and marital status
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citizenship and visa status
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identification information required to verify your identity
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property and transaction details
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information required to prepare and complete property transactions, and
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information provided through enquiries, forms or correspondence with our office.
The information collected will depend on the nature of your enquiry or transaction. Some Information may be sensitive information for the purpose of applicable privacy laws and will only be collected, used or disclosed where permitted by law and, where required, with your consent.
How We Collect Personal Information
We may collect personal information:
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directly from you when you contact our office whether in person, via telephone or video conferencing
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through online enquiries or forms
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when you provide information or documentation in connection with a conveyancing matter, and
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from third parties where necessary to complete your transaction, including other parties involved in the conveyancing process.
How We Use Personal Information
We use personal information to:
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provide conveyancing services
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communicate with you regarding your matter
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prepare and complete required documentation
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manage property transactions and settlements, and
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comply with legal and professional obligations.
We may also collect, verify, use and retain personal information as required to comply with our obligations under applicable anti-money laundering and counter-terrorism financing laws. This may include information required to verify your identity, understand the nature and purpose of a transaction and assess or manage relevant risks.
Where information is required for these purposes, failure to provide the requested information may mean that we are unable to provide or continue to provide our services.
Use of AI Tools
We may use artificial intelligence (AI) tools and technology in connection with the operation of our office and the provision of conveyancing services.
AI tools may process personal information contained in emails, documents and individual conveyancing matters for purposes including assisting with administrative tasks, reviewing information, preparing drafts and managing conveyancing matters.
We take reasonable steps to ensure that the use of AI tools is undertaken in accordance with our privacy and professional obligations. AI-generated information is reviewed by our office and is not relied upon as a substitute for professional judgment.
Disclosure of Personal Information
To provide conveyancing services, we may need to disclose personal information to relevant parties involved in your transaction, including where required:
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other conveyancers, solicitors or representatives
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financial institutions and lenders
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government authorities and statutory bodies
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settlement platforms such as PEXA, and
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service providers assisting us in providing our services.
We only disclose personal information where necessary to provide our services, for the purpose for which it was collected, or where required or authorised by law. This may include disclosure to AUSTRAC or other relevant authorities where required or authorised under applicable AML/CTF laws.
Storage and Security of Information
Information may be stored electronically using systems and service providers engaged by our office. While we take reasonable measures to protect personal information, no method of electronic storage or transmission can be guaranteed to be completely secure.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access and modification or disclosure. Our office maintains appropriate cybersecurity measures and engages managed security services to assist in protecting our systems and information. Our staff receive training in cybersecurity and procedures relating to cybercrime, including identifying and responding to suspicious, spam and phishing communications. Our systems are monitored and regularly updated to assist in maintaining the security of personal information.
Access and Correction of Personal Information
You may request access to personal information we hold about you or request that inaccurate or incomplete information be corrected.
Requests should be made by contacting our office using the details provided below.
We require proof of identity before providing access to personal information to ensure that information is provided to the correct individual and that the privacy of other individuals is protected.
Website Enquiries
If you provide personal information through our website, including by contacting our office using the contact details provided, we will use that information for the purpose of responding to your enquiry or providing requested services.
We do not sell personal information or provide personal information to third parties for their own marketing purposes.
Data Retention and Deletion
We retain personal information for as long as reasonably necessary to provide our services, comply with our legal and professional obligations, resolve disputes and meet applicable record-keeping requirements.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it, subject to any legal or professional requirements to retain the information.
Overseas Disclosure
We may use service providers or systems that involve the storage or processing of personal information outside Australia. This may include technology and service providers used in connection with the operation of our office and the provision of conveyancing services.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy obligations.
Privacy Complaints
If you believe that we have mishandled your personal information or have not complied with our privacy obligations, you may contact our office and make a complaint.
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our privacy practices, legal or regulatory requirements or the services we provide.
Any changes will be published on this website. The updated Privacy Policy will apply from the date it is published.
Contact Us
If you have any questions regarding this Privacy Policy or how we manage personal information, please contact our office.
Last updated: September 2026